“Public Safety Dispatchers and Call Takers”

Answering the Call for Police, Firefighters, and EMS !
“E911 / In-Service and Specialty Training for Public Safety Dispatchers and Call Takers.”

Listed below are MPI’s State approved in-service training programs for dispatchers and call takers. Each class represents 4 hours of training. You may select any of the courses listed below to complete your 16 hour mandate. The cost is $99 per class or you can select the bundle option of 16 hours for $299 per person. Please contact dawn@mpitraining.com to get started!


Dispatcher E911 Programs

911 Understanding Human Trafficking

911: Understanding Human Trafficking

Human Trafficking is the illegal trade of human beings for the purposes of commercial sexual exploitation, forced labor and more. This training will provide a basic understanding of Human trafficking for Dispatchers and Call-takers. This training will also examine new legislation surrounding this topic and point out what each of us in law enforcement can do, to combat this crime.
Ethics Dispatchers

Ethics: An Understanding and Expectation

This training will focus on the close personal relationships of most public safety providers and the ethical responsibilities equally shared. You will be provided with an understanding of the necessity of ethical decision making and of adhering to the Code of Ethics expected of you. This training will provide you with the tools necessary for you to think and act ethically in both your personal and professional life.
Opioid Overdose-Responding to Persons in Crisis

Opioid Overdose - Responding to Persons in Crisis

As we are experiencing nearly one thousand deaths annually in our state, this training will discuss why and how dispatchers and call takers must be trained in substance abuse disorders. I addition, we will break down Massachusetts General Law Chapter 123 section 35, discuss individual evaluations and some changes in the law.
Interventions with Persons with Alzheimers and Dementia

Alzheimer's and Dementia for Dispatchers & Call Takers

Dispatchers and Call takers will get an understanding of the impact Alzheimer’s and Dementia may have on individuals in need of Law Enforcement or EMS services You will be advised as to practices and methodology as to receiving 911 calls from such persons and how to more readily assist those in need. We will discuss the Silver Alert System and provide advice as to locating missing persons.
Dispatchers Active Shooter

Dispatchers and Active Shooter Incidents

In the program we will look at dispatchers, citizen and law enforcement response to active shooter incidents. We will discuss incident characteristics, the weapons used and how to be prepared. We will discuss the 5 stages of the active shooter incident and effective communication skills. In module 3 we will examine response strategies, the role of the Telecommunicator, the QuAD, contact and rescue teams.
Lives on the Line

Surviving the Call Center: Stress - The Silent Killer

This program entitled “Surviving the Call Center” will focus on the job related stress experienced almost every day in an E911 call center. We’ll take a look at both the normal and the not so normal kinds of stress and the emotional trauma that often goes with it. We will look at some surprising signs and symptoms of stress. In the final portion of this training, we’ll take a look at stress management the Mind and Body Connection.
Lives on the Line

"Lives on the Line" The Dispatcher and Domestic Violence

Dispatchers and call takers play one of the more important roles in a domestic violence calls. How you respond to the victim’s call may affect the safety of the victim and anyone else present. We will bring you up to date on recent changes in the law as it pertains to domestic violence. We will look what it may be like from a victim’s perspective.We will examine the “Dangerousness Assessment,” additional risk factors and the “Spontaneous Utterance.”
Dispatchers Response to Persons with Mental Illness

Dispatchers Response to Persons with Mental Illness

This training program is presented in order to get a better understanding of persons suffering with mental illness and what you as a public safety dispatcher or call taker can do to improve the police and emergency medical response to those in crisis. Recognized and approved by the Massachusetts Department of Public Health, this program will introduce you to the facts you need to know about mental illness and the “Best Practices” that you can use to assist the emergency responders when handling crisis situations involving the mentally ill.
Legal Update and Procedures

Legal Update & Procedures for Police Dispatchers & Call Takers

This course has been developed to explain how your role as a first line receiver of public information can affect the outcome of case law involving constitutional matters. In this presentation, we will revisit CORI, HIPPA and the Americans with Disabilities Act. This program will cover recent Us Supreme Court Cases law focusing on exceptions to the hearsay rule and why you need to be familiar with the law.
Liability for 911 Emergency Dispatching

Liability for 911 Emergency Dispatching

This training program, specifically designed for E911 dispatchers and call takers, will explain the concept of legal liability using case law examples with recorded transcripts of dispatchers in action and the subsequent analysis both by the courts and the public. It contains best practices, avoiding tragedy and functioning under stress.
Basic Critical Incident Response

Basic Critical Incident Response

This training program will cover the role of dispatchers and call takers in a variety of emergencies and examine the impact of an increased demand for related public safety services. In addition, we’ll examine critical incidents, intentional acts and social media. We will look at crimes in progress and civil disturbances. We will define and discuss Mental Illness, Excited Delirium and Suicidal Persons.
911 starts with you

911 The Call Starts with You

This training program will cover the calls for service, emergency and non-emergency phone calls, the call taking function and the dispatching of public safety response units. In addition, define and discuss the emergency medical dispatcher, focus on information gathering and what can happen if critical information is not shared, responsibilities for handling crimes in progress and look at hazards and injuries.
Testifying in Court

Testifying in Court

This training has been specifically designed for Public Safety Dispatchers and Call Takers. In-court testimony from those who have knowledge of a crime is crucial for our criminal justice system. If you haven’t already done so, it is just a matter of time before you will testify in court.
Legal Updates

Excited Delirium Syndrome

Excited Delirium Syndrome : One of the most important trainings in law enforcement today. With the symptoms and dangers of excited delirium now well publicized and solidly confirmed by numerous research studies, agencies that fail to have a response protocol in place are inviting needless liability problems. This contemporary training does not require new equipment to be put into practice immediately.
Dealing in Disaster

Police Dispatchers Dealing in Disaster

Dispatchers face "enormous pressure" to remain composed while extracting key information under some of the most intense circumstances. Sometimes their efficiency is crucial to life-or-death situations. This training will describe and address those important aspects of the dispatchers job while “Dealing in Disaster”.
First Responder

Dispatchers / Call Takers First Responder

This first responder training has been designed for public safety dispatchers and call takers to assist them in recognizing some of the more common emergencies and rescue procedures necessary to better serve the community. We will look at Airway Management, Bleeding, Shock and Soft Tissue Injury as well as the life threatening Stab Wounds, Gunshot Wounds and Blunt Force Trauma often experienced in law enforcement. Public Safety Dispatchers are an integral part of the Emergency Medical System. This training will provide an inside look at what’s expected at the “other end of the radio.”

 

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